CRAFT SPIRITS d.o.o. – www.castrum.hr
Last updated: February 2026
1. General Provisions
These Terms and Conditions govern the rights and obligations between CRAFT SPIRITS
d.o.o., Malca 68, 34334 Kaptol, OIB: 54341015731 (hereinafter: “Seller”) and users of the
webshop www.castrum.hr.
By using the website and concluding a sales contract, the user agrees to these Terms and
Conditions.
2. Products and Prices
All prices are expressed in euros (EUR) and include VAT, unless otherwise stated. The Seller
reserves the right to change prices without prior notice.
3. Ordering Process
By selecting products and completing the order form, the customer submits a binding
purchase offer. Upon receipt of the order, the Seller sends an offer and/or invoice to the
customer via email.
The sales contract is considered concluded at the moment the customer completes payment.
4. Payment Methods
Payment is made via bank transfer. Online card payments are currently not available.
5. Delivery
Delivery is carried out via courier service DPD or personal pickup at the distillery, according
to the customer’s choice during checkout.
Delivery times depend on product availability and delivery location.
6. Complaints and Returns
The customer has the right to withdraw from the contract within 14 days from receipt of the
product, except for products exempted by law.
To exercise the right of withdrawal, the customer must contact the Seller at
craft.spirits@outlook.com.
Return shipping costs are borne by the customer unless otherwise agreed.
7. Product Defects
The Seller is liable for material defects in accordance with applicable laws of the Republic of
Croatia.
8. Liability
The Seller shall not be liable for damages arising from improper use of products.
9. Intellectual Property
All content on the website (texts, images, logos) is the property of the Seller and may not be
used without prior consent.
10. Dispute Resolution
The parties will attempt to resolve disputes amicably. In case of court proceedings, the court
with jurisdiction over the Seller’s registered office shall have authority.
Consumers have the right to use alternative dispute resolution mechanisms through authorized
bodies.
11. Amendments
The Seller reserves the right to amend these Terms and Conditions at any time. Changes take
effect upon publication on the website.
CRAFT SPIRITS d.o.o.